Job Title:                          Case Manager

Department:                     Permanent Supportive Housing               

Reports To:                       Program Director

FLSA Status:                    Non-Exempt                     

Prepared By:                    HR to Go                                             

Prepared Date:                May 2019

Summary: The Case Manager works directly with the chronically homeless residents in the Permanent Supportive Housing Program and reports directly to the Operations Director. This position provides on-going support in developing independent skills and overcoming barriers to the homeless residents and works closely with the Operations Director to ensure timely and excellent service is provided to the residents.

Employment decisions of personnel will be made solely on the basis of merit, skill, training, ability, and qualifications without discrimination with regard to: race, age, color, religious creed, gender, genetic information, genetic characteristics, gender identity, gender expression, transgender status, religion, marital status, military status, age, national origin or ancestry, physical or mental disability, medical condition, pregnancy, sexual orientation, or any other consideration made unlawful by federal, state or local laws.

Essential Duties and Responsibilities: include the following. Other duties may be assigned.

•             Maintains a caseload of 30-50 chronically homeless individuals.

•             Maintains regular weekly visits to all housing sites.

•             Conducts the participant’s intake assessment and assist each participant with developing an   Individual Case Plan within 60 days of established residency.

•             Completes HMIS intake with in the same day of established residence.

•             Maintains, inputs, and exits participants from the Housing Programs HMIS system.

•             Completes weekly case notes on all participants and documents all interactions and incidents in client files.

•             Completes a six month progress report to keep records of participant progress towards achieving his/her goals in the individual service plan.

•             Provides crisis interventions and respond to participant's situation in an appropriate manner.

•             Provides employable participants with job leads or job training opportunities.

•             Advocates on the behalf of the participant, follows up with applications, and assists in scheduling appointments, transports and performs additional follow up on behalf of the participant.

•             Completes life skills assessments within the first 60 days and every six month thereafter. Maintains the life skills assessment data for annual reporting

Job Title:                       Housing Operations Specialist - Stockton

Department:                  Interim Housing Department                     

Reports To:                   Program Manager

FLSA Status:                 Non-exempt                     

Prepared By:                 HR to Go                                             

Prepared Date:              May 2018

Summary: The Housing Operations Specialist reports directly to the Program Manager. Under the direction of the Program Manager, this position oversees a team of House Leaders and engages with case management to ensure smooth and efficient delivery of services to all individuals within the Interim Housing Program.

Employment decisions of personnel will be made solely on the basis of merit, skill, training, ability, and qualifications without discrimination with regard to: race, age, color, religious creed, gender, genetic information, genetic characteristics, gender identity, gender expression, transgender status, religion, marital status, military status, age, national origin or ancestry, physical or mental disability, medical condition, pregnancy, sexual orientation, or any other consideration made unlawful by federal, state or local laws.

Essential Duties and Responsibilities: including the following;

•             Assists in the training of House Leaders.

•             Conducts housing location search for clients and for BHS programs.

•             Assists Program Manager in training housing locators

•             Complete intakes and transport clients to Interim Housing sites for all programs.

•             Handles issues that arise within Interim Housing sites in a professional manner.

•             Attends weekly meetings with Housing Case Management and Program Management staff of SSHH.

•             Transports clients and/or their belongings to Interim Housing sites.

•             Communicates all crises and staff changes to the Program Manager immediately.

•             Keeps records of house rule violations, maintenance and service requests.

•             Monitors and enforces behavioral contracts for program participants who have violated program rules.

•             Ensures that Interim Program houses have all necessary household supplies and renews those supplies monthly.

•             Reports maintenance issues to the Program Manager

•             Manages crises as they arise, and other duties as assigned.

•             Regular, predictable attendance is required.

•             Ability to get along and work effectively with others.

Job Title:                         Property Accounting Clerk

Department:                    Accounting                                         

Reports To:                     Accounting Manager

FLSA Status:                  Full time/Non Exempt  

Prepared By:                  HR to Go                             

Prepared Date:               March 2019

Summary: The Property Accounting Clerk will assist in multiple property related accounts payable duties including but not limited to tracking expenses by funding source. Use of multiple software platforms on a daily basis will be required. A high level of accuracy to detail is required. The ability to work in a high volume and rapid growing department is required.

Employment decisions of personnel will be made solely on the basis of merit, skill, training, ability, and qualifications without discrimination with regard to: race, age, color, religious creed, gender, genetic information, genetic characteristics, gender identity, gender expression, transgender status, religion, marital status, military status, age, national origin or ancestry, physical or mental disability, medical condition, pregnancy, sexual orientation, or any other consideration made unlawful by federal, state or local laws.

Essential Duties and Responsibilities: include the following. Other duties may be assigned.

•             Data entry of property related invoices by following established procedures and standards (speed, attention to detail and accuracy are highly emphasized)

•             Ability to understand, and reconcile invoice data with an emphasis on re-occurring utility and service invoices.

•             Data entry into excel spreadsheets for assigned reporting purposes

•             Performs basic audit functions to ensure proper posting to general ledger accounts.

•             Prepares correspondence to assist in answering inquiries and resolving discrepancies.

•             Maintains both digital and hardcopy vendor files which include: vendor invoices, check copies, contracts, forms and other specific vendor information.

•             Communicates with vendors and departmental personnel via telephone, email and written correspondence to answer inquiries and provide information.

•             Maintain and Collect W9 Forms and 1099 data for all new and existing vendor accounts.

•             Respond professionally and respectfully to vendor inquiries regarding payment status

•             Work with other SSHH department staff on specialized projects under the direction of direct supervisor.

Job Title:          House Leader              

Department: Interim Housing                                                    

Reports To:  Program Director

Summary:

On-site House leader will be assigned to a house which they are responsible for daily oversight and functions of the house

Essential Duties and Responsibilities: include the following. Other duties may be assigned.

• House Leaders must live on site
• Report conflicts and concerns to the Program Director
• Report property concerns to the Property Manager
• Develop a chores list on a weekly basis
• Facilitate and document weekly house meetings
• Attending monthly House Leader meetings at SSHH office
• Give write-ups for violations of House Rules
• Clean vacant rooms to make ready for new tenants
• House Leaders are expected to abide by the same rules as the tenants
• Regular, predictable attendance is required.
• Ability to get along and work effectively with others. 

Supervisory Responsibilities:    This job has not supervisory duties

Measures of Performance:  The House Leader shall be considered to be performing in an acceptable manner when the following have been accomplished:

• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Forward Thinking - Anticipates possible problems and develops contingency plans in advance; Notices trends in the industry or marketplace and develops plans to prepare for opportunities or problems; Anticipates the consequences of situations and information and plans accordingly; Anticipates how individuals and groups will react to situation and information and plans accordingly.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Tailors the content of speech to the level and experience of the audience; Uses appropriate grammar and choice of words in oral speech; Organizes ideas clearly in oral speech; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Attention To Communication - Ensures that others involved in a project or effort are kept informed about developments and plans; Ensures that important information from his/her management is shared with his/her employees and others as appropriate; Shares ideas and information with others who might find them useful; Uses multiple channels or means to communicate important messages (e.g. memos, newsletters, meetings).
• Persuasive Communication - Identifies and presents information or data that will have a strong effect on others; Selects language and examples tailored to the level and experience of the audience;   Selects stories, analogies or examples to illustrate a point; Creates graphics, overheads or slides that display information clearly and with high impact.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed; Listens and responds constructively to other team members’ ideas; Offers support for others’ ideas and proposals; Is open with other team members about his/her concerns; Expresses disagreement constructively.
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Personal Credibility - Does what he/she commits to doing; Respects the confidentiality or information or concerns shared by others; Is honest and forthright with people; Carries his/her fair share of the workload.
• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals. Completes tasks on time or notifies appropriate person with an alternate plan.
• Self Confidence - Is confident of own ability to accomplish goals;  Presents self crisply and impressively; Is willing to speak up to the right person or group at the right time, when he/she disagrees with a decision or strategy;  Approaches challenging tasks with a “can-do” attitude.              

Qualifications:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:                                     

No prior experience or training necessary.

Language Skills:                                 

Ability to read and comprehend simple instructions, short correspondence and memos.  Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills:

Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's.  Ability to perform these operations using units of American money and weight measurement, volume, and distance.

 Reasoning Ability:   

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.  Ability to deal with problems involving a few concrete variables in standardized situations.

Computer Skills:  To perform this job successfully, an individual should have knowledge of Internet software and the Microsoft Office Suite of products. Knowledge of basic office equipment should include: Internet and email, copy and fax machines, postage meter and telephone

 Certificates, Licenses, Registrations:

 Other Skills and Abilities:                                           

 Other Qualifications:      

 Physical and Emotional Demands:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The inability to cope with a stressful work environment does not constitute a protected disability.

While performing the duties of this job, the employee is frequently required to sit. The employee is (frequently, occasionally, seldom, regularly)  required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. The employee must occasionally lift and/or move up to ___ pounds.  Must be able to travel with luggage and be able to transport materials and personal overnight supplies. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.