Job Title: Case Manager

Department: Interim Housing Department

Reports To: Assistant Program Director

FLSA Status: Non-Exempt

Prepared By: HR to Go

Prepared Date: January 2018

Summary: The Case Manager reports directly to the Assistant Program Director and is responsible for case management and supportive services for Interim Housing Program participants. The Case Manager will also be responsible for ensuring accurate and comprehensive records of all activities related to case management of assigned Interim Housing program participants, and will assist the Assistant Program Director to ensure that proper documentation of all Interim Housing Case Management activities exists for each assigned program participant.

Employment decisions of personnel will be made solely on the basis of merit, skill, training, ability, and qualifications without discrimination with regard to: race, age, color, religious creed, gender, genetic information, genetic characteristics, gender identity, gender expression, transgender status, religion, marital status, military status, age, national origin or ancestry, physical or mental disability, medical condition, pregnancy, sexual orientation, or any other consideration made unlawful by federal, state or local laws.

Essential Duties and Responsibilities: include the following. Other duties may be assigned.

· Maintains a caseload of approximately 15-20 chronically homeless individuals.

· Maintains regular weekly visits to all housing sites.

· Conducts the participant’s intake assessment.

· Develops an individual action plan with each client that clearly specifies tasks and time-lines leading directly to target goals. Encourages, supports, and assists clients to achieve their goals.

· Provides individual support, as necessary, which may include: completing paperwork, forms, and applications; referring to appropriate resources and services; setting appointments for services; transport and accompany clients to appointments for support and advocacy.

· Maintains case files and records of all services delivered, in accordance with agency standards.

· Attends scheduled meetings with agency, as well as partnering agency staff, to provide personal insights and advocacy.

· Completes weekly progress reports to keep records of participant progress towards achieving his/her goals in the individual service plan.

· Provides crisis interventions and respond to participant's situation in an appropriate manner.

· Provides employable participants with job leads or job training opportunities.

· Participates in SSHH in-service and outside training as directed.

· Comprehends and adheres to ethical standards and confidentiality laws.

· Ensures individuals served are treated with dignity and respect.

· Regular, predictable attendance is required.

· Ability to get along and work effectively with others.

Job Title: Housing Operations Specialist

Department: Interim Housing Department

Reports To: Housing Operations Supervisor

FLSA Status: Non-exempt

Prepared By: HR to Go

Prepared Date: August 2019

Summary: The Housing Operations Specialist reports directly to the Housing Operations Supervisor. Under the direction of the Program Manager and the Housing Operations Supervisor, this position oversees a team of House Leaders and engages with case management to ensure smooth and efficient delivery of services to all individuals within the Interim Housing Program.

Employment decisions of personnel will be made solely on the basis of merit, skill, training, ability, and qualifications without discrimination with regard to: race, age, color, religious creed, gender, genetic information, genetic characteristics, gender identity, gender expression, transgender status, religion, marital status, military status, age, national origin or ancestry, physical or mental disability, medical condition, pregnancy, sexual orientation, or any other consideration made unlawful by federal, state or local laws.

Essential Duties and Responsibilities: include the following. Other duties may be assigned.

· Assists in the training of House Leaders.

· Handles issues that arise within Interim Housing sites in a professional manner.

· Attends weekly meetings with Case Management and Operations staff of SSHH.

· Meets homeless individuals in the field to perform program intake and provide transportation to interim housing sites.

· Communicates all crises to the Housing Operations Supervisor immediately.

· Keeps records of house rule violations, maintenance and service requests.

· Monitors and enforces behavioral contracts for program participants who have violated program rules as needed per program director.

· Ensures that Interim Program houses have all necessary household supplies and renews those supplies monthly.

· Performs routine maintenance at Interim Housing sites.

· Manages crises as they arise, and other duties assigned.

· Regular, predictable attendance is required.

· Ability to get along and work effectively with others.

Summary: The Property Related Tenant Services (PRTS) Director reports to the Executive Director and is responsible for overseeing and supporting the agency’s Property Related Tenant Services Department. The PRTS Director’s primary responsibility will be managing relations with hundreds of formerly homeless tenants and the landlords associated with the program. The Director provides vision, support, establishing and maintaining relationships with all entities contracting with SSHH; guidance for service delivery of programs including housing location, property leasing and addresses housing retention. The Director is responsible for quality assurance, program development, oversight, and supervision. The Director formulates programmatic budgets, oversees program expenditures, and ensures programmatic quality. The Director assures service contract and regulatory compliance. The Director coordinates service delivery in close coordination with agency programs, funders, and community partners. The PRTS Director will work with the SSHH Executive Staff to appropriately manage and implement program policies and procedures that are consistent with the goals and mission of SSHH.

Employment decisions of personnel will be made solely on the basis of merit, skill, training, ability, and qualifications without discrimination with regard to: race, age, color, religious creed, gender, genetic information, genetic characteristics, gender identity, gender expression, transgender status, religion, marital status, military status, age, national origin or ancestry, physical or mental disability, medical condition, pregnancy, sexual orientation, or any other consideration made unlawful by federal, state or local laws.

Essential Duties and Responsibilities: include the following. Other duties may be assigned.

SUPERVISION:

· Provide day-to-day leadership, supervision, and support to the PRTS department. Supervisors’ and teams. Ensure competency, quality services, employee engagement, and implementation of consistent, equitable program policies and procedures.

· Coordinate and facilitate team meetings, retreats, and other recurring staff events.

· Recruit, interview and hire all PRTS Department staff.

· Schedule, monitor, and supervise PRTS Department staff.

· Assure new employees are properly trained on responsibilities, duties and organization policies/procedures.

· Ensure PRTS Housing Locators complete SHRA housing applications accurately and work with referral agencies until clients are housed.

· Ensure PRTS Leasing Specialists/Housing Acquisition Specialists follow all written policies.

· Ensure PRTS Rental Property Inspector follow all inspection requirements established by HUD.

· Negotiate or mediate disputes related to staff, participants and landlords.

Job Title:                      Housing Services Director

Department:                 Housing Services Department               

Reports To:                  Executive Director

FLSA Status:                Exempt                                                

Prepared Date:             August 2019                 

      

Summary: The Housing Services Director reports to the Executive Director and is responsible for overseeing and supporting the agency’s Housing Services Department. The Director provides vision, support, establishing and maintaining relationships with all entities contracting with SSHH; guidance for service delivery of programs including outreach/navigation, housing location, housing counseling and housing retention. The Director is responsible for quality assurance, program development, oversight, and supervision. The Director formulates programmatic budgets, oversees program expenditures, and ensures programmatic quality. The Director assures service contract and regulatory compliance. The Director coordinates service delivery in close coordination with agency programs, funders, and community partners. The Housing Services Director will work with the SSHH Executive Staff to appropriately respond to RFP’s, write grants and develop programs that are consistent with the goals and mission of SSHH.

Employment decisions of personnel will be made solely on the basis of merit, skill, training, ability, and qualifications without discrimination with regard to: race, age, color, religious creed, gender, genetic information, genetic characteristics, gender identity, gender expression, transgender status, religion, marital status, military status, age, national origin or ancestry, physical or mental disability, medical condition, pregnancy, sexual orientation, or any other consideration made unlawful by federal, state or local laws.

 

Essential Duties and Responsibilities: include the following. Other duties may be assigned.

SUPERVISION:

  • Provide day-to-day leadership, supervision, and support to the housing services department supervisors and teams. Ensure competency, quality services, employee engagement, and implementation of consistent, equitable program policies and procedures.  
  • Coordinate and facilitate team meetings, retreats, and other recurring staff events.
  • Recruit, interview and hire all Homeless Services Department staff.
  • Schedule, monitor, and supervise Homeless Services Department staff.
  • Assure new employees are properly trained on responsibilities, duties and organization policies/procedures. 
  • Negotiate or mediate disputes related to staff, participants and landlords.

PROGRAM OVERSIGHT:

  • Oversee the delivery of the agency’s outreach/navigation, housing location and housing counseling programs funded by Sacramento County, the City of Sacramento, other local jurisdictions, and other funders.
  • Direct, monitor, and evaluate all program operations, working directly with department supervisors to ensure program outcomes are understood and achieved, regulatory compliance standards are met, budgets are maintained, and timely, accurate and thorough documentation occurs. 
  • Assist in the preparation and implementation of the program budgets and oversee expenditures for all program and grant budgets.
  • Develop programs, capacities, policies and procedures to meet the needs of program participants and fulfill contractual obligations. Support and develop quality assurance plans. 
  • Assure a spreadsheet is maintained and updated with progress toward housing move in.
  • Assure clients are assisted with accessing services and housing.
  • Ensure required data is accurately imputed into various database systems corresponding to contract requirements. Ensure employees are provided required training and support in order to accurately manage various database systems.
  • Maintain discretion and confidentiality related to client information.

COMMUNITY ENGAGEMENT:

  • Establish and maintain positive and productive partnerships with local providers, community partners, contract stakeholders, and others within the community.
  • Coordinate with other agencies that provide related services for SSHH program participants and assure proper working relations between and among staff and programs.
  • Work with colleagues to evaluate/assess community and agency needs to develop appropriate programs and services.
  • Represent the agency to businesses, media, other agencies, and community groups as appropriate and needed.
  • Work closely with homeless service providers and members of law enforcement to coordinate navigation and client contracts.

GENERAL:

  • In coordination with SSHH Executive staff, identify potentially beneficial services that could be made available to SSHH program participants and coordinate the design of new programs to include methodologies, outcomes, evaluation plans, and relevant partnerships.
  • Attend SSHH Board meetings when requested and report on program activity.
  • Submit monthly program report for SSHH Board meetings.
  • Perform other related duties as required to support the mission of the organization and the program.
  • Regular, predictable attendance is required.
  • Ability to get along and work effectively with others.

Job Title: General Maintenance / Handyman Worker

Department: Rental Housing Department

Reports To: Rental Housing Supervisor

FLSA Status: Non-exempt

Prepared By: HR to Go

Prepared Date: July 2019

Summary: The job of General Maintenance / Handyman Worker was established for the purpose/s of providing maintenance services as needed and/or assigned; assisting in a wide variety of maintenance activities; addressing immediate operational and /or safety concerns; and ensuring that tools, materials are maintained and available at job site when needed.

Essential Duties and Responsibilities: include the following. Other duties may be assigned.

· Arrange furniture and equipment for the purpose of preparation of setting up new program houses.

· Coordinate with other property management companies when repairs are the owner’s responsibly.

· Performs a wide variety of general and semiskilled maintenance activities (e.g. carpentry, painting, electrical, plumbing etc.)

· Prepares written materials (e.g. repair status, activity logs, etc.) for the purpose of documenting activates and/or conveying information.

· Repair furniture and building system components for the purpose of ensuring a safe working condition.

· Responds to emergency situations during and after hours for the purpose of resolving immediate safety concerns.

· Performs other related duties as assigned for the purpose of ensuring the efficient and effective function of the work.

· Upholds agency values and ethics.

· Maintains positive working relationships.

· Regular, predictable attendance is required.

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